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Castle A, Harvey R, Hallihan A. Service improvement. In the driving seat. Health Serv J. 2007;117(6043):suppl 31, 33, 35
Castle, A., Harvey, R., & Hallihan, A. (2007). Service improvement. In the driving seat. The Health service journal, 117(6043), suppl 31, 33, 35.
Castle, Andrew, et al. "Service improvement. In the driving seat." The Health service journal vol. 117,6043 (2007): suppl 31, 33, 35.
Castle A, Harvey R, Hallihan A. Service improvement. In the driving seat. Health Serv J. 2007 Feb 15;117(6043):suppl 31, 33, 35. PMID: 17380973.
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Health Serv J. 2007 Feb 15;117(6043):suppl 31, 33, 35.

Service improvement. In the driving seat.

The Health service journal

Andrew Castle, Rachel Harvey, Andie Hallihan

Affiliations

  1. South West London Improvement Academy.

PMID: 17380973

Abstract

Overseas manufacturers and healthcare providers can provide valuable lessons to the NHS in embedding a culture of service improvement. A key lesson is that empowering staff unleashes an organisation's most powerful asset. Service improvement has been proven to enhance a organisation's year-on-year fianancial position.

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